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本课程起止时间为:2019-01-01到2019-01-10
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Chapter 3 Roleplay(I) Chapter 3 Roleplay(I) 单元测试

1、 问题:When you ask the customers about their choices of drinks, you can say “ What would you like to have?”.
选项:
A:choice
B:beverage
C:food
D:water
答案: 【beverage

2、 问题:Do you have any dietary ?
选项:
A:limitations
B:restrictions
C:protections
D:preventions
答案: 【restrictions

3、 问题:I’m sorry your air conditioner doesn’t work, I will call the to fix it for you.
选项:
A:maintenance
B:maid
C:housekeeping
D:concierge
答案: 【maintenance

4、 问题:Here is your room key. I’ll ring for a to help you with the luggage.
选项:
A:clerk
B:maid
C:receptionist
D:bellhop
答案: 【bellhop

5、 问题:You should be at the airport two hours before of your flight.
选项:
A:opening time
B:departure time
C:closing time
D:starting time
答案: 【departure time

6、 问题:All passengers shall be requested to proceed to Gate 8 after passing the transit counter.
选项:
A:passing
B:connecting
C:traveling
D:boarding
答案: 【connecting

7、 问题:I’m going to baggage to pick up my luggage from the Flight 119.
选项:
A:market
B:office
C:claim
D:counter
答案: 【claim

8、 问题:Welcome to America. Your papers are all in order. Please bring your baggage here for .
选项:
A:inspection
B:report
C:investigation
D:payment
答案: 【inspection

9、 问题:If you want to book a hotel room, you always need to make reservations first.
选项:
A:正确
B:错误
答案: 【错误
分析:【预约酒店时并不是总需要提前预定的

10、 问题: Complimentary breakfast at the hotel means the traditional American breakfast.
选项:
A:正确
B:错误
答案: 【错误
分析:【Complimentary breakfast 是免费早餐的意思

11、 问题:If you want to have breakfast at your hotel room, you need to call room service department.
选项:
A:正确
B:错误
答案: 【正确
分析:【房间早餐属于客房服务

12、 问题:Based on the language techniques learnt from the chapter, if you want to keep the conversation going, you could end your response with an inquiry or a question.
选项:
A:正确
B:错误
答案: 【正确
分析:【在对话结尾加上问题或者请求可以有效延伸对话内容

13、 问题: If the ground staff cannot find your lost luggage, you can say, “ I’d like to ask for compensation for my lost luggage.”.
选项:
A:正确
B:错误
答案: 【正确
分析:【丢失行李后,可以请求补偿

14、 问题:It’s acceptable to bring some fresh fruits, vegetables or meats to another country, as long as you don’t sell them in that country.
选项:
A:正确
B:错误
答案: 【错误
分析:【乘客携带新鲜的水果蔬菜和肉类是不能通过入境海关的

15、 问题: If you are in-transit passenger, you need to ask the counter staff, “Will my bags be transferred or do I have to check them again?”
选项:
A:正确
B:错误
答案: 【正确
分析:【转机旅客需要询问行李转运问题

16、 问题:According to the language techniques learnt from the chapter, if you want to keep the conversation going, you’d better end your response with only one word.
选项:
A:正确
B:错误
答案: 【错误
分析:【如果对话中回答过于简单,不利于扩展对话的内容。

【作业】Chapter 3 Roleplay(I) Chapter 3 Roleplay(I)

1、 问题:Translation:Translate the following paragraph into Chinese.There is a laundry form and a bag in your room. Please fill out the form, and then place it and the bag with your clothes in the closet. The maid will come and pick it all up.
评分规则: 【 参考译文:您的房间里有一张洗衣单和洗衣袋。请填好单子,然后连同洗衣袋及您的衣服放在衣橱里。女服务员会去收件。

2、 问题:Writing:If a customer is complaining to you that his room is not very clean when he checks in, as a hotel manager, how are you going to respond to that? Write down the appropriate response. (如果顾客向你抱怨在他登记入住时房间不是很干净,作为酒店经理,你打算如何应对?写下合适的回答。)
评分规则: 【 参考答案:I am so sorry. We do apologize for the inconvenience. The previous guest checked out late and you demand immediate access to your room. So the chambermaid didn’t have time to make up the room. To express our regret for all the trouble, we offer you a 10% discount/free vouchers for one night on your next visit/some complimentary flowers. I hope you can enjoy your stay.

Chapter 6 Interview(II) Chapter 6 Interview (II) 单元测试

1、 问题:When preparing the interview part, the first step is:
选项:
A:read accurately
B:listen attentively
C:speak fluently
D:express naturally
答案: 【read accurately

2、 问题:The condo is ____ in Vila Martinique at East lake shores.
选项:
A:locate
B:located
C:locating
D: lies
答案: 【located

3、 问题:The kitchen is equipped _ electric range, oven and refrigerator.
选项:
A: at
B:in
C:with
D:of
答案: 【with

4、 问题:Which phrase is not proper for expressing”在这种情况下”?
选项:
A:under these circumstances
B:such being the case
C:In accordance with this specific condition
D:Under such thing
答案: 【Under such thing

5、 问题: Choose the correct sentence:
选项:
A:How I can help?
B:How I can help you?
C:What can I help you?
D:How can I help you?
答案: 【How can I help you?

6、 问题:To apologize to a customer, you should say:
选项:
A:I’m sorry you had a bad experience.
B:I’m sorry you are a bad experience.
C:I’m sorry you bad experience.
D:I’m sorry I made a mistake.
答案: 【I’m sorry you had a bad experience.

7、 问题:If you don’t know how to help a customer, you should:
选项:

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